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You can reset your password here: Forgot Password

Important: our engineers are aware of a technical issue which is between our automated email servers and Yahoo & AOL inboxes. We are working on the resolution and we apologise for the inconvenience this has caused you.

In the meantime, we need to manually reset your password from our side. Please send an email from your registered email address to support@learningonline.xyz and one of our support staff will reset your credentials.

We want to assure you that we are doing everything possible to have this resolved as soon as possible.

Our engineers are aware of a technical issue which is affecting a small number of our customers who purchase French. If you don't see the Level 3 in your account, it will be automatically added withing two hours of you registering. You do not need to do anyhting else, and the course will appear automatically.

Once you have created your account, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Our online courses are completely self-study and there are no teachers involved. You can take as long as you need and learn at your own pace. There are no time restrictions and your access doesn't expire.

You can start learning right away by logging in and going to My Courses in the top right-hand side corner (on mobiles: in the left corner menu.) Once there, make sure to scroll down, and you will see the courses which are enabled for your account. Click on one of the titles to view the course description and start learning. In some cases, the online course will open up in a new window. Please see screenshot below:

To request a refund for language courses offered through languageschool.newskillsacademy.co.uk, please contact New Skills Academy directly.

Your online course will be recorded as "complete" after you click on the Mark Complete button at the very bottom of the lesson page. Until then, it should automatically get you back to your previous lesson, as long as you are using the same browser to access the course.

Even after you have completed the course, you will still be able to get back to any of the lessons, and your access doesn't expire.

Don't worry if you accidentally marked your course as complete, this won't affect your access.

If you would prefer us to reset the progress, please email support@learningonline.xyz and one of our support staff will reset your account as soon as possible.

We are sorry to hear that you are experiencing issues with the video playback.

Troubleshooting to try

1. We have recently made a small improvement to the video player and your browser might be displaying an older version. Try accessing the lesson using the browser's incognito mode, or clearing your browser's cache. Please check this link with the instructions for different browsers: https://kb.iu.edu/d/ahic
 
2. Occasionally, it may take a few seconds longer than usual for a video or a presentation to load. This especially happens when your WiFi/Cellular network connection is weak. Could you please try again with a stronger connection and let us know below if the problem persists?
3. We recommend using the latest stable version of Google Chrome to access our courses. Try using the latest Chrome browser on a desktop/laptop and see if the issue persists.

If you are still having issue with the video course playback, use the form below to send us a message. Please include a screenshot where you are experiencing the problem as it will greatly help our team in troubleshooting the issue.

There is no specific time frame. Once you purchase a course, you will have an unlimited access which doesn't expire. You can take as long as you need to complete your online courses.

You can reach out directly to the New Skills Academy team who can deliver a professional, embossed printed copy of your certificate to you.

Please note: There will be a fee for your order

Please click on the relevant link below to order your certificate:
UK: https://newskillsacademy.co.uk/get-a-printed-certificate
EUR: https://newskillsacademy.co.uk/get-a-printed-certificate-eu
USA: https://newskillsacademy.co.uk/get-a-printed-certificate-us
CAN: https://newskillsacademy.co.uk/get-a-printed-certificate-can
AUS: https://newskillsacademy.co.uk/get-a-printed-certificate-aud
N-Z: https://newskillsacademy.co.uk/get-a-printed-certificate-nz

When filling in the form, enter the name of the course for the question Which course did you take?

We depend on the feedback from our users to continue to help improve our platform and make the world a better place through learning.

Please use the form below to let us know about a course issue, and our support team will look into it as a matter of priority.

Please include a screenshot where you are experiencing the problem as it will greatly help our team in troubleshooting the issue.

Please use the form below, and our team will get back to you as soon as possible.